The resources on this page can provide further information about contact center operations, hiring and recruiting, and human capital management.

Industry Sites

CRMXchange
www.crmxchange.com/

Society of Workforce Management Professionals
www.swpp.org/

National Association of Call Centers
www.nationalcallcenters.org/

 

Analyst Firms (Membership or Subscription may be required)

Technology Evaluation Centers
www.technologyevaluation.com

Saddletree Research
www.saddletreeresearch.com/

OVUM
www.ovum.com/section/home/

Frost & Sullivan
www.frost.com/prod/servlet/frost-home.pag

Aberdeen Group
www.aberdeen.com/

Forrester Research
www.forrester.com/rb/research/

Gartner
www.gartner.com/technology/home.jsp