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Posted on April 17, 2012 by Staff

Hiring optimization: Measuring the effectiveness of hiring tools on operational performance

Employment Relations Today, Spring, 2012

A relatively new discipline in human-capital management, known as hiring optimization, is emerging to help organizations identify the relationship between observed operational performance and the prehire assessment and testing tools generally used to predict such performance.

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Posted on February 17, 2012 by Staff

The Business Case for Virtual Interviewing

Connections Magazine, March, 2012

Customer service employees form a customer’s first and lasting impression of a company. Therefore, finding those applicants with excellent communication and customer service skills are paramount.  Many companies use recruiter-initiated telephone interviewing to gather basic information about a potential employee’s qualifications, as well as gauge their fitness as a company representative.  Virtual... Read the full story »