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Question Building

Candidates are prompted to create an English language question based on the voice instruction they are given. LanguageIQ will compare the candidate’s answer to the expected correct response and assign a score based on how closely the candidate’s answer matches the expected response.

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Sentence Rearrangement

Candidates are read several sentence fragments and are prompted to rearrange those fragments into a correct English language sentence. LanguageIQ will compare the candidate’s sentence to the expected correct response and assign a score based on how closely the candidate’s answer matches the expected response.

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Question Pools

Questions are selected from a large pool of pre-determined pool of questions which have been specifically calibrated to test specific aspects of English language speech.

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Randomization

Questions are presented to the candidate in random order to minimize the possibility of candidates sharing correct answers with each other.

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Moneyball: How to Assemble a Winning Contact Center

Taking a data-centric, outcomes-driven approach to hiring has proven to significantly improve business performance and reduce costly agent attrition. This paper describes how the "Moneyball" approach to hiring can yield significant short-term and long-term benefits.

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