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Question Building

Candidates are prompted to create an English language question based on the voice instruction they are given. LanguageIQ will compare the candidate’s answer to the expected correct response and assign a score based on how closely the candidate’s answer matches the expected response.

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Sentence Rearrangement

Candidates are read several sentence fragments and are prompted to rearrange those fragments into a correct English language sentence. LanguageIQ will compare the candidate’s sentence to the expected correct response and assign a score based on how closely the candidate’s answer matches the expected response.

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Question Pools

Questions are selected from a large pool of pre-determined pool of questions which have been specifically calibrated to test specific aspects of English language speech.

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Randomization

Questions are presented to the candidate in random order to minimize the possibility of candidates sharing correct answers with each other.

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WEBINAR RECORDING: Hiring for an Exceptional Customer Experience

Delivering an exceptional customer experience means your agents need to possess excellent communication skills; are engaged, knowledgeable and motivated; and are able to employ critical thinking to satisfy each customer’s unique needs.  In this complimentary webinar, we will show you how HireIQ’s novel, analytics-driven recruiting and hiring solutions helps contact center companies greatly improve their agent hiring performance to deliver the exceptional customer experience.  Click here to replay >>