An excellent command of the language is essential to provide quality customer service. English and Spanish language assessments are available.
The dependability survey identifies those candidates who are more likely to have good attendance records, be productive, and be attentive to detail.
Pre-configured math and grammar tests help to provide specific insights into critical skills necessary for the job.
A rich test editor module enables you to create and score your own test content to best fit your job requirements.
Providing excellent customer service begins with hiring the right people. This white paper introduces the agent lifecycle approach to exceptional call center performance.