An excellent command of the language is essential to provide quality customer service. English and Spanish language assessments are available.
The dependability survey identifies those candidates who are more likely to have good attendance records, be productive, and be attentive to detail.
Pre-configured math and grammar tests help to provide specific insights into critical skills necessary for the job.
A rich test editor module enables you to create and score your own test content to best fit your job requirements.
The recent CSSI report from CFI Group indicates a significant drop in consumers' satisfaction with call center services. Yet, the agent remains the most important factor in call center satisfaction. Read more >>