Excellent Communicaiton skills are necessary for customer service professionals to be successful in their jobs. To be well understood, they need to not only be fluent in the language, but also must be able to "think-on-their feet" and react appropriately to rapidly unfolding customer interactions.
LanguageIQ helps to identify candidates with excellent English language skills. Designed to test language comprehension, fluency and proficiency, LanguageIQ is particularly useful for call centers with offshore operations and those that routinely hire multi-lingual agents.
Recorded Webcast: Hiring for Success - Tips to Improve Workforce Optimization
An effective workforce optimization strategy begins well before an agent takes his or her first call for you. It starts with the pre-screening and hiring process.
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