An excellent command of the language is essential to provide quality customer service. English and Spanish language assessments are available.
The dependability survey identifies those candidates who are more likely to have good attendance records, be productive, and be attentive to detail.
Pre-configured math and grammar tests help to provide specific insights into critical skills necessary for the job.
A rich test editor module enables you to create and score your own test content to best fit your job requirements.
Delivering an exceptional customer experience means your agents need to possess excellent communication skills; are engaged, knowledgeable and motivated; and are able to employ critical thinking to satisfy each customer’s unique needs. In this complimentary webinar, we will show you how HireIQ’s novel, analytics-driven recruiting and hiring solutions helps contact center companies greatly improve their agent hiring performance to deliver the exceptional customer experience. Click here to replay >>