An excellent command of the language is essential to provide quality customer service. English and Spanish language assessments are available.
The dependability survey identifies those candidates who are more likely to have good attendance records, be productive, and be attentive to detail.
Pre-configured math and grammar tests help to provide specific insights into critical skills necessary for the job.
A rich test editor module enables you to create and score your own test content to best fit your job requirements.
The current crop of cognitive, behavioral, intelligence, and personality assessments are deeply-rooted in 1950s-era organizational science and were developed primarily to aid in hiring corporate-level employees. They are poorly suited for the fast-paced, preformance-driven nature of hiring customer service employees. HireIQ has developed a revolutionary approach to passively assessing job candidates for these critical roles.