Leading CRM/BPO firm to use company’s talent acquisition products to support its customer experience agent hiring initiatives worldwide.
ATLANTA, GA — (May 10, 2016) — HireIQ Solutions, Inc., the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that Atento, the largest customer relationship management and business process outsourcing (CRM/BPO) business in Latin America and one of the three largest providers in the world, has selected the company’s suite of predictive talent analytics and virtual assessment products to support its customer experience agent hiring initiatives worldwide.
As part of its agreement with the company, Atento will use HireIQ’s entire suite of predictive analytics, language assessment, and multi-media digital interviewing products in order to support its customer experience agent hiring process and identify applicants who are best suited for Atento’s open positions. The multi-year, global agreement entitles Atento to use HireIQ for its hiring initiatives for its operations including the United States, Puerto Rico, Guatemala, El Salvador, Peru, Argentina, Chile, Colombia, Mexico, Morocco, and Spain.
HireIQ streamlines the early-stage candidate screening process for jobs where communication, language, and critical thinking skills are vital for success, such as those in today’s high-technology, omnichannel contact center. Clients using HireIQ as a part of their hiring process cite significant increase in the size and quality of the candidate hiring pool; compelling reduction in early stage attrition; improvement in performance against key performance metrics; and lowered recruiting costs.
“CRM/BPOs differentiate themselves based largely on the quality and tenure of their employees,” remarked Dan Drechsel, HireIQ’s chief executive officer. “Atento saw the value of a technology solution that would help them recruit agents more effectively and easily identify those who would be top performers. We demonstrated that our solutions can help them achieve both objectives, with a measureable economic savings to them.”
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About HireIQ Solutions, Inc.
HireIQ’s predictive talent analytics and multi-media digital interviewing solutions revolutionize talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality. HireIQ’s products automate the early-stage screening process, systematically assess for critical job-related skills, and uses outcomes-based data to facilitate continuous performance validation.
HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention. The company is a privately held company based in Atlanta, GA. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.