Company’s virtual interviewing and predictive analytics software honored for improving the customer experience.
ATLANTA, GA — (November 11, 2014) —HireIQ Solutions announced today that it has won a 2014 Customer Contact Technology Award presented by TMC’s CUSTOMER Magazine. The company’s suite of virtual interviewing and predictive analytics software applications was recognized for its impact on enabling customer-facing organizations to deliver an exceptional customer experience. The ninth-annual award honors companies that have embraced technology as a key tool for customer service excellence.
“HireIQ has demonstrated innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, chief executive officer of Technology Marketing Corporation. “This award distinguishes HireIQ’s position as an innovator, thought leader, and market mover in the contact center and customer care industries. We are delighted to honor them with a 2014 CUSTOMER Contact Center Technology Award.”
HireIQ streamlines the early-stage candidate screening process for jobs where communication, language, and critical thinking skills are vital for success, such as those in today’s high-technology, omnichannel contact center. Clients using HireIQ as a part of their hiring process cite significant increase in the size and quality of the candidate hiring pool; compelling reduction in early stage attrition; improvement in performance against key performance metrics; and lowered recruiting costs.
“The customer journey often begins and ends with a contact center associate, and the quality of that journey is directly related to the agent’s communication, language and critical thinking skills,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “As such, leading customer contact companies increasingly are incorporating HireIQ’s virtual interviewing and predictive analytics solutions to improve the attraction, selection, and retention of these customer service professionals. We are honored to receive a 2014 CUSTOMER Contact Center Technology Award in recognition of the role HireIQ plays in enabling companies to deliver an outstanding customer experience.”
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HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.
About CUSTOMER Magazine
Since 1982, CUSTOMERmagazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMERstrives to continue to be the publication that holds the quality bar high for the industry. Please visithttp://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution,Customer, and Internet Telephony. TMCnetis the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Eventsfor additional information
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