Market leaders team up to help customer care organizations attract, select and retain top-performing employees.
ATLANTA, GA and WINTER PARK, FL — (November 4, 2014) —HireIQ Solutions and TalentKeeperstoday announced that the companies have entered into a strategic partnership agreement to help address key talent retention challenges experienced by customer-facing organizations. The agreement entails joint marketing, selling and product integration to deliver a holistic approach to the attraction, selection, and retention of high-performing customer care professionals.
“TalentKeepers has a well-earned reputation as a leader in the talent retention market,” said Dan Drechsel, chief executive officer for HireIQ Solutions. “HireIQ’s leading talent acquisition and predictive performance analytics solutions help customer care organizations rapidly identify and hire employees who are more likely to achieve and exceed a company’s performance goals. Partnering with TalentKeepers is a natural extension of HireIQ’s strategy of improving a company’s bottom line performance through a motivated and engaged workforce.”
It now is largely a given that employee engagement fuels improved business results. A Harvard Business Review report showed engaged employees have 86% higher customer approval and service quality and are 87% less likely to voluntarily leave their organization. Not surprisingly, 83% of all US companies report engagement is a strategic priority, based on Workplace America 2014, the largest and longest continuously running national study of engagement and retention trends conducted by TalentKeepers.
“HireIQ’s proven ability to help companies attract and select high-performing, motivated applicants is the first step in the employee engagement lifecycle,” added Christopher Mulligan, TalentKeeper’s chief executive officer. “Motivating these employees to achieve the company’s goals requires a disciplined program of engagement, excellence and commitment that’s well-documented and shared between employee and manager. In this regard, our relationship with HireIQ enables TalentKeepers to start with better performing employees allowing us to deliver greater value for our joint customers.”
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HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com/solutions. Follow us on Twitter @HireIQInc.
TalentKeepers largely established the employee retention solutions market and since its founding in 2000 has built an extraordinary track record helping organizations engage and retain valued employees, from front line representatives to executives. A decade of published research has guided the development and refinement of proven, award-winning solutions for the most challenging talent management issues. Working closely with client organizations in every major industry around the world, results prove that optimizing employee engagement is one of the greatest unmet opportunities in business today. For further information, please visit TalentKeepers at www.talentkeepers.com.
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