Company to spotlight its predictive talent selection technology at annual conference of customer service executives.
ATLANTA, GA — (April 30, 2014) —HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it is exhibiting at the upcoming ICMI Contact Center Expo and Conference to be held May 6-9 at the San Diego Convention Center in San Diego, CA.
ICMI Contact Center Expo and Conference attracts leading executives of customer contact organizations who seek to learn more about innovative technologies and strategies, network with their peers, and hear real-life case studies regarding how other organizations overcame specific challenges in delivering an exceptional customer experience. It is also host to the Second Annual ICMI Global Contact Center Awards that recognize leading individuals and companies in 13 different categories. HireIQ will be presenting the award for the Best Call Center Agent during this year’s awards dinner.
HireIQ transforms the talent acquisition process for customer-facing organizations by linking stakeholder-observed business outcomes, such as operational performance and retention with the results of pre-hire digital interviews, which effectively identifies those job candidates who are more likely to remain employed and perform well once on the job – before they are hired. The result is a more stable, better performing workforce, reduced hiring costs, and improved overall operational performance.
“ICMI Contact Center Conference and Expo is the perfect venue for HireIQ to feature its value for customer contact organizations,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “Our virtual interviewing and predictive analytics solutions have proven to reliably and accurately predict job candidates who are likely to be retained longer and perform better on the job resulting in significant benefits including improved profitability, increased customer satisfaction and enhanced employee engagement.”
HireIQ will be located in Booth 528 of the exhibit hall floor where delegates will be introduced to the benefits of HireIQ’s outcomes-driven employee selection technology. For more information about ICMI Contact Center Conference and Expo or to register for the event, please visit: http://www.icmi.com/Contact-Center-Expo-Conference.
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HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in call centers, retail stores, branch banking, quick-service restaurants and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.
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