Company to spotlight its predictive talent selection technology at annual conference of customer service executives.
ATLANTA, GA — (April 21,2015) —HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it is exhibiting at the 2015 ICMI Contact Center Expo and Conference to be held May 4 – 7, 2015 at the Walt Disney World Dolphin Resort in Orlando, Florida. HireIQ will be located in Booth 429 of the exhibit hall floor. Company representatives will be on hand to discuss how it helps companies improve their operational performance.
The company’s virtual assessment and predictive analytics software helps customer-facing organizations attract, select, and retain a high-performance workforce. Its solutions effectively identifyjob candidates who are more likely to remain employed and perform well on the job – before they are hired. Customer care companies using HireIQ in their hiring process report significant improvements in key operational metrics such as shorter time-to-hire, reduced agent attrition, increased customer satisfaction performance, and improved first call resolution.
ICMI Contact Center Expo and Conferenceattracts executives of leading, global customer contact organizations who seek to learn more about innovative technologies and strategies, network with their peers, and hear real-life case studies about delivering an exceptional customer experience. It is also host to the Third Annual ICMI Global Contact Center Awards that will honor and recognize the companies, contact centers and individuals for their leadership, vision, innovation and strategic accomplishments in the industry.HireIQ will again present the award for the Best Call Center Agent during this year’s awards party.
“I am excited to showcase our innovative hiring and predictive performance analytics solutions at this year’s ICMI Contact Center Conference and Expo,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “This event attracts key call center executives who have an acute need to recruit and develop a high-performance, engaged workforce. In addition to exhibiting, we are announcing a disruptive innovation in assessment technology that will have a significant impact on the agent selection process.”
For more information about ICMI Contact Center Conference and Expo or to register for the event, please visit: http://www.icmi.com/Contact-Center-Expo-Conference.
For a complete listing of HireIQ news, please visit http://www.hireiqinc.com/resources/press.
About HireIQ Solutions, Inc.
HireIQ revolutionizes talent acquisition for front-line customer service positions by using on-line virtual interviewing, predictive analytics, and machine learning. Companies improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through their use of HireIQ’s on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
© 2015 HireIQ Solutions, Inc. (“HireIQ”). All rights reserved. All materials provided, regardless of form, are the exclusive property of HireIQ. HireIQ’s products may be covered by one or more United States, European or other international patents or applications. All trademarks are the property of their respective owners.
# # #