Mid-sized Business Process Outsourcer

Employees: Approximately 5,000

The Story:

This global contact center business process outsourcer provides sales and service support for many of the world’s leading brands including one of the most popular consumer electronics companies.  Hiring and retaining exceptional customer service professionals is key to its client’s customer loyalty and retention goals, so this company had to look at innovative approaches to recruiting and hiring top talent.  That’s where HireIQ’s virtual interviewing solution, InterviewIQ, came into the picture.  It helped this company greatly increase the number of candiates completing interviews, thereby increasing the quality of the talent pool, while reducing recruiter labor in the process.

Benefits of using HireIQ Solutions:

  • Improved efficiency and utilization of recruiting staff
  • Increased critical 90-day employee retention rate
  • Reduced interview process time
Highlights:
90%

applicant process completion rate

40%

reduction in interview “no-shows”

48%

interview completion during off-hours

Other Customer Results