Contractors: Over 35,000

The Story:

This pioneer in home working contact center outsourcing needed an efficient and effective way to quickly screen thousands of contractor candidates for critical communication and language skills.  Enter HireIQ into the picture.  With its automated, “always-on, always-available” candidate screening and language assessment software, candidates could complete assessments at times when enrollment specialists weren’t working.  In fact, nearly 50% of them did.

Benefits of using HireIQ solutions

  • Significantly increased the number of candidates screened, resulting in improved quality of hire
  • Reduced the proportion of interviews to be reviewed by an enrollment specialist, reducing cost
  • Automatically assessed English-language skills
Highlights
1,400%

increase in number of candidates processed

83%

fewer candidates requiring manual follow-up

47%

completed assessments after hours

Other Customer Results