What Location is the Leader for Outsourced Contact Centers?
The Answer Might Surprise You!
It’s no secret that much of the outsourced contact center industry maximizes profit by leveraging staff in offshore locations. Now, before you read any further, try to answer this question: What offshore location is the leader in the contact center industry? If you guessed India, you should definitely keep reading.
According to Tom Milligan, EVP of Sales and Marketing at Vector BPO, the Philippines is now the industry’s leading location for call center operations. Tom provides a very interesting perspective on why call centers are moving from India to the Philippines as well as reasons why this shift is taking place. Tom gives three compelling reasons in this recent video:
In the video,... Read more »
The Cost of Your Call Center: How to Reduce Cost Without Losing Quality
Supervising a call center has its similarities to running any business. For example, regardless of your industry it can be pretty easy to get lost in maintaining the day-to-day grind - which may result in overlooking new ways to improve your bottom line. Luckily for all of our call center friends, the team at HireIQ has been researching ways to improve your bottom line for quite some time now.
We’re going to begin unveiling our research and our findings in a series of posts here at the HireIQ blog. While we’re preparing to release this information, you may want to consider a few... Read more »