2012

May

Do you survey your applicants when the recruiting process is over? »

March

You Have Six Seconds.  Make them Count. »

February

Do you Provide an Inviting Candidate Experience? »
What’s your Candidate Evaluation Style?  American Idol or The Voice? »

January

Collaboration Between the Call Center and HR »

2011

December

Does what a CSR says really matter? »
Top Recruiting Trends »
CSR’s Most Powerful Word »
Treat a virtual interview as if it was in person. »

July

July 19, 2011 »

May

May 31, 2011 »

March

What Location is the Leader for Outsourced Contact Centers? »

February

The Cost of Your Call Center: How to Reduce Cost Without Losing Quality »
How to Balance Cost Efficiency Plus Candidate Experience »

January

Is Your Interview Process Standardized? It should be. (Part 2) »
Is Your Interview Process Standardized? It should be. (Part 1) »
Welcome to the offical HireIQ blog! »